FAQ (rentals)

1. Read the manual (digitally or physically)
2. Try to solve the problem according to the manual
3. If the problem still persists, contact BnB management in case of a faulty heating system or no hot water.

1. Turn down your thermostat
2. Turn off the radiator valves.
3. Use a vent wrench to vent your radiator on the side of the radiator.
4. Collect the moisture from the system with a cloth.
5. Once there is no more air coming out of the radiator, turn the bleeder wrench back to its original position.
6. If desired, turn the radiator back up.
7. The thermostat can be raised again, the system will light up again.

https://www.feenstra.com/cv-ketel/cv-ketel-onderhoud/verwarming-ontluchten/

1. Make sure there are no hairs, food scraps, tampons or other large debris in the drain.
2. Use unblocker from good brands such as HG, for example. Follow the instructions on the bottle.
3. Use a plunger.
4. If the above does not work you can make a report in the portal, please indicate what you have already tried. If it turns out that the unblocked drain is caused by dirt, residue or the like, the bill for the unblocker service will still be recovered from the tenant.

1. First thing you can do is look at the manual, you can find it on Google.
2. Make sure you clean the filter at the bottom of your dishwasher regularly (every 2 to 3 days)
3. Make sure the spray arms are free of accumulated dirt, you can do this by looking at the holes.
4. Make sure the rinse aid is topped up in the container provided.
5. 5. Make sure the dishwasher salt has been refilled in the designated area.
6. Sometimes it helps to put the dishwasher block in the cutlery tray instead of the closed tray at the start of a program.
7. 7. If the water doesn’t drain, please check the below *
8. If you cannot solve the problem using the points above, you can submit a ticket via the portal. If it turns out to be one of the above, please note that any costs for the handyman will be at your own expense.

• Step 1. Turn off the faucet.
• Step 2. Unscrew the water hose.
• Step 3. Press the red pin.
• Step 4. Attach the water hose.

https://www.coolblue.nl/advies/hoe-reset-je-de-waterstop-van-een-vaatwasser.html

1. You can run a 90-degree cooking wash with no laundry in it.
2. There are several cleaning products, especially for your washing machine that you can use.
3. Make sure your washing machine door is always open after washing, so the moisture can leave the washing machine.
4. Regularly clean the sink of your washing machine, you can often press the plastic in the middle to slide it out completely.
5. If the problem occurs more often, pay attention to how much detergent you use. It is also good to alternate between liquid detergent and powder.
6. 6. Use the detergent through a ball, into your drum instead of through the container.
7. For other tips, consult Google. Watch out for aggressive detergents in your washing machine that are not suitable!

Living room:

1. If mould / small black spots occur on the walls then it is important to discover where this may be coming from. It is caused by temperature difference from in and outside the house that can not escape.
2. Does it concern a wall adjacent to the outside wall where possibly a gutter is leaking or blocked, a window frame is defective or there is a large crack in the outside wall? Inform B&B management via the portal with a photo and a clear description of the location of the damp spot/mould and the expected cause.
3. Does the wall border on a tap, for example of the kitchen, shower or similar? Inform B&B management via the portal with a photo and a clear description of the location of the damp spot/mould and the expected cause.

Bathroom:

1. Are there small black spots visible on your ceiling? This means you need to ventilate more. It is important to either shower with the door open, or immediately after showering open the door and leave it open. This way the warm air can leave the room. If you have a window or ventilation system, turn it on at all times.
2. If the mould is already present then you can use HG’s mould spray for this.
3. Do you see mould forming in the sealant edges of the shower? Then it is important that they are treated immediately with HG Schimmelspray to prevent them from spreading further. CAUTION! you cannot leave this on chrome or other parts. Follow the instructions on the bottle.

If your power has gone out in one or more parts of the house, check that all the fuses are still working correctly in the meter box or that the switches are in the correct position. This depends on which fuse box you have. The old-fashioned fuse box still has loose fuses, which need to be replaced if the fuse box is blown. With the modern fuse box, it is a switch that you can put back in place.

If it breaks down or shuts off again immediately, there is probably a problem in your electrical connection and/or appliances.

1. Check the location of the problem in the house.
2. Which devices are connected here that could be defective or cause a short circuit?
3. If it is a proprietary appliance, please remove it from the home.
4. If it is a device belonging to the owner of the property, you can create a report via the portal with a clear explanation.
5. Occasionally, when there is a very strong thunderstorm, the fuses may go out. Wait until it is over and then turn everything back on.

1. Is the key turning awkwardly? Then use WD-40 in your lock to make it run more smoothly. Also check that your key is not bent or has a crack. If it is, it is better to get a new key.
2. Is your key broken off in the lock? Then remove the remaining key with a magnet and get yourself a new key.
3. Is your key still on the inside of the door and did you lock yourself out with it? Then we unfortunately can not help you with a spare key, you will have to contact the locksmith for that. You can ask for the telephone number via B&B management.
4. If you have locked yourself out you can contact B&B if we do the management of your house. If we have a spare key you can borrow it within office hours. Outside office hours the service is Є 75,-, provided that we have someone available at that moment. If we don’t have a spare key you have to contact the locksmith.
5. If you experience other problems with your lock, please create a ticket through the portal at B&B management with a clear explanation of your problem.

First clean it well. If there is a lot of dirt/hair in it, it can start to leak.

1. Put an old bucket under the siphon.
2. Open the siphon by means of the screw cap.
3. Remove the dirty water from the siphon.
4. Clean the siphon thoroughly.
5. Check that the rubber of the siphon still fits properly, has no cracks and is not worn out.
6. Replace the rubber if the above is found not to be in order.
7. Then reinsert the siphon.
8. Check carefully that the siphon is again properly sealed and the water flows through properly.

1. Do you have containers in front of or behind your house? If so, you can look at www.cure.nl for the collection schedule and the explanation of what to put in where.
2. Don’t you have containers and neither do your neighbors? Then there is an underground container in your neighborhood where you can put all your waste. You need a white card for this, it says CURE. If you don’t have one you can apply to www.cure.nl. This pass belongs to the house, if you leave the house you have to leave it behind.
3. Large items such as furniture and the like can be disposed of with the Cure card at the environmental site.

1. You can often take out the filters or open the extractor at the bottom, check if there is a motor inside.
2. Is there a motor in the cooker hood, but if you change the setting from 0 to 3, nothing happens? Then make a report to the portal.
3. Is the hood empty on the inside except for a large hole? Then you have a hood that is connected to the mechanical ventilation system. You can turn on the mechanical ventilation by moving the button from 1 to 3. It may be that this button is attached inside the kitchen.